Common Error Code and Solution
| Malfunction Code | Reason | Possible Cause | Solution |
| E3A | dry heater | Dry heater fault | 1. Check connector of dry heater 2. Check terminal of dry heater 3. Check whether fan was blocked 4. Check the PCB |
| Malfunction Code | Reason | Possible Cause | Solution |
| E10 | In 3 minutes, the water level Doesn’t change with valves open | The water level doesn’t change in 3 minutes during filling the water. | If the washer fills very slowly, the water pressure from the house might be too low. If the water inlet valve isn't leaking and there are no other symptoms this problem does not need to be corrected. |
| Water inlet hose | Make sure that water faucet is turned on and that the screens on the hoses are not restricted. |
| Water inlet valve (The voltage on the water inlet valve is normal) | If the water pressure is good, try cleaning the screens inside the water inlet valve hose connection ports. If those are clean, replace the water inlet valve. |
| Water level sensor or control switch (No voltage on the water inlet valve) | A water level control switch controls how much water enters the washing machine by PCB. If the water level control switch is defective, or more commonly, if the small air pipe attached to the air bell restricted, The switch will not be able to close the electrical contacts to the washer fill valve. CHECK THE AIR PIPE CHECK THE WATER levelL SENSOR CHECK THE PCB and the inner wire between PCB and the sensor |
| Malfunction Code | Reason | Possible Cause | Solution |
| E12 | The water level in drum exceed a certain level for alarm | Restart | Sometimes just restart the unit can solve the problem. |
| Water inlet valve (The voltage on the water inlet valve is normal) | If the washer is overflowing, the water inlet valve has failed. Replace it. |
| Water level sensor or control switch (No voltage on the water inlet valve) | A water level control switch controls how much water enters the washing machine by PCB. If the water level control switch is defective, or more commonly, if the small air pipe attached to the air bell restricted, The switch will not be able to close the electrical contacts to the washer fill valve. CHECK THE AIR PIPE CHECK THE WATER levelL SENSOR CHECK THE PCB and the inner wire between PCB and the sensor |
| Malfunction Code | Reason | Possible Cause | Solution |
| E21 | In 3 minutes, the water level doesn’t change with pump started | Drain hose | If the washer won't drain water check the drain hose. Be sure the hose did not get kinked behind the washer. Also, remove the hose from the pump and check it for obstructions. |
| pump | If the washer won't drain water the drain pump might be defective. It's also common for a small sock or other article of clothing to get caught in the drain pump or in the drain hose. Check both for an obstruction before replacing the pump. |
| PCB | Check the PCB |
| Malfunction Code | Reason | Possible Cause | Solution |
| E30 | Door can’t be unlocked with over 3 time’s fail. | Door lock | 1Check the door hook and the door lock to get correct location. |
| PCB | 1.If the washer door won't unlock the problem might be the main The PCB. This is not common. 2.Check the inner wire between the PCB and the door lock. |
| Parts | Picture | Test Desciption | Parameter | Remarks |
| E33 | The PCB can not detect the signal of the water level sensor. | Water level sensor | Check the water level sensor Check the PCB the inner wire between PCB and the sensor |
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| Parts | Picture | Test Desciption | Parameter |
| E38 | Detecting an open or short circuit in thermistor(dry-out) | Thermistor(Dry-out position, duct ) fault | 1. Check connector of thermistor 2. Check the thermistor 3. Check the PCB |
| Parts | Picture | Test Desciption | Parameter |
| E50 | Motor Inverter PCB board doesn’t work | The Inverter PCB works abnormal | 1.Check the Inverter PCB 2.Check the motor rotate resistance 3.Check the power supply voltage and frequency 4.Check the main PCB |
![]( "E58")
| Parts | Picture | Test Desciption | Parameter |
| E58 | frequency board motor overload or motor open phase | motor overload | 1. check motor wire 2. change inverter 3. check whether the system is blocked. |
| Parts | Picture | Test Desciption | Parameter |
| E61 | The speed doesn't transmit signal | The PCB can't get speed transmit signal when the motor rotate | Check the speed transmit line of the motor to prevent fall of Check the PCB and the motor Check the motor communicate wire |
| Parts | Picture | Test Desciption | Parameter |
| E62 | The speed don't transmit signal abnormality | Triac get broken | Check the speed transmit line of the motor; Check the PCB; Check the motor; Check the motor wire; |
| Parts | Picture | Test Desciption | Parameter |
| E64 | Inverter communicati on error | Main PCB and inverter PCB on motor signal error | Check the motor inverter PCB ; Check the motor wire; Check the PCB; |
| Parts | Picture | Test Desciption | Parameter |
| E80 | Display PCB and Main PCB communicati on error | Display PCB fault | 1. The Connect wire of the main PCB and display PCB is broken 2. Check the Display PCB board 3. Check the Main PCB board |
